Cruise FAQ
- Does the reservation time out during the booking process?
- Nothing is held until “booking” stage. At that time the system will recheck availability
- Agents are not “holding” the chosen cabin until it’s actually booked?
- What is the time you have to complete the booking before timing out?
- the amount of time depends on the cruise line. Every cruise line will "hold" a cabin temporarily differently. In most cases, it is between 15-20 minutes, depending on the cruise line.
- All other segments (including cruise) will have availability re-checked prior to actual booking
- On the invoice is it the agency logo on the top left or tripXpress?
- Agency (as long as it has been previously uploaded in your Travelsavers/NEST profile)
- Can agents use current crusieexpress booking engine and add those bookings to the itinerary?
- Yes- they can actually pull the active booking into the itinerary
- Where do you enter passport info?
- Under "More Options" when adding the Passenger Information
- If I make a booking on the CruiseExpress booking Engine will I have access to it in TripXpress?
- Go to “my Trips” under options on the task bar
- Enter the CruiseExpress booking number, travel type and client name
- Hit search button
